What is Employee Net Promoter Score (eNPS)?
Employee net promoter score, or eNPS, is a survey-based metric that measures how likely employees are to recommend their employer as a good place to work, adapted from the customer net promoter score used in marketing.
Why does Employee Net Promoter Score (eNPS) matter?
eNPS gives HR and leadership a simple, trackable pulse on overall employee sentiment and engagement, and declining scores can be an early warning sign for retention problems before they show up in turnover data.
How does Employee Net Promoter Score (eNPS) work?
Employees answer a single core question, typically “On a scale of 0 to 10, how likely are you to recommend this company as a place to work?”, and are grouped into promoters (9 to 10), passives (7 to 8), and detractors (0 to 6); eNPS is calculated as the percentage of promoters minus the percentage of detractors.
Frequently asked questions
What is considered a good eNPS score?
Positive scores (above 0) are generally considered good, and scores above 50 are considered excellent, though benchmarks vary by industry and company size.
How often should eNPS be measured?
Many organizations survey quarterly or twice a year to track trends over time without over-surveying employees.
How BrightMove helps
BrightMove’s Wisdom analytics platform can help HR and recruiting teams track engagement signals like eNPS alongside hiring and retention data. See BrightMove’s recruiting analytics.