March 19, 2018 - St. Augustine Beach, Florida - BrightMove, Inc. a global leader in applicant tracking, hiring and recruiting software announced it was selected for a 2018 Bronze Stevie(r) Award in the Customer Service Department of the year category for software companies with 100 employees or less.
The Stevie Awards for Sales and Customer Service are the world's top honors for customer service, contact center, business development and sales professionals. The Stevie Awards organizes seven of the world's leading business awards programs, also including the prestigious American Business AwardsSM and International Business Awards(r).
More than 2,500 nominations from organizations of all sizes and in virtually every industry were evaluated in this year's competition. Winners were determined by the average scores of more than 150 professionals worldwide in seven specialized judging committees.
"The caliber of other software companies which were finalists makes me proud to be the CEO of a Customer Service team that has that much respect for our customers, cares that much about their job and cares that much about our customers' success," said David Webb, Co-founder and CEO, BrightMove, Inc.
BrightMove's Customer Service Department manages the needs of over 1,200 software users across six countries. In 2017 their average response time was just 18 seconds - earning an overall customer service ticket satisfaction rating of 98% (verified by Zendesk).
"We worked very hard in 2017, and a big part of why we won a Stevie is our human touch," said Lindy Woodall, Vice President Customer Support. "Our customers do not get an Internet Bot, but rather a live human being, based here in Florida."
About the Author, Heidi Howell-Green
With more than a decade of experience making marketing and communications concepts come to life in the workforce solutions industry, Heidi was utilizing marketing principles to lead the charge on employer branding initiatives for talent acquisition and working to create an engaging and positive candidate experience, as well as employee experience to attract and retain talent before it was mainstream.