SAINT AUGUSTINE BEACH, FLA. – 13 August, 2019 – BrightMove, Inc., a leader in recruiting software innovation, was named the winner of a Silver Stevie® Award in the Customer Service Department of the Year category in The 16th Annual International Business Awards® today.
The International Business Awards are the world’s premier business awards program. All individuals and organizations worldwide – public and private, for-profit and non-profit, large and small - are eligible to submit nominations. The 2019 IBAs received entries from organizations in 74 nations and territories.
Nicknamed the Stevies for the Greek word for “crowned,” the awards will be presented to winners at a gala awards banquet at the ANDAZ Hotel am Belvedere, Vienna, Austria on 19 October.
A record total of more than 4,000 nominations from organizations of all sizes and in virtually every industry were submitted this year for consideration in a wide range of categories, including Company of the Year, Marketing Campaign of the Year, Best New Product or Service of the Year, among others. BrightMove delivers big value, evident by its win as the Customer Service Department of Year.
“Our tools are built and improved upon based on the feedback from our customers. We strive to truly listen to our customers’ needs to deliver to them the best possible service. The Silver Stevie Award is a welcomed acknowledgment of the tremendous efforts our Customer Support team puts forth each day,” shares David Webb, CEO.
Within a lean department, three dedicated members support over 1,400 users across six countries. They boast a remarkable 97% satisfaction rating for LiveChat interactions with an average 20-second response time as well as a 99% rating in ticket satisfaction. This did not go unnoticed by esteemed Stevie judges, who noted: “Wow! Excellent customer service with such a small team! That is dedication and it drives your metrics!” and “Yes! Real, live personal interactions are what customer service is all about. Kudos for not going the bot route!”
BrightMove is thrilled to be selected as a winner for a second year for its customer service performance. An excerpt from the winning entry from Webb summarizes the organization’s company values that reflect this honor: “We have efficiencies and processes built into the way our company operates, which allows us to spend the time we need with each customer, providing them not only with world-class service, but with a human touch. Nobody is a number at BrightMove; we know all of our customers by first name.”
Stevie Award winners were determined by the average scores of more than 250 executives worldwide who participated in the judging process from May through early August.
“The IBA judges from across the world were highly impressed with the nominations they reviewed this year. With the level of achievement documented in the nominations from 74 nations, the Stevie Awards are proud to honor organizations that demonstrate a high level of achievement in a variety of industries” said Michael Gallagher, president and founder of the Stevie Awards. “We received more nominations than ever and look forward to honoring the Stevie winners at our gala in Vienna, Austria this October.”
Details about The International Business Awards and the lists of Stevie Award winners are available at www.StevieAwards.com/IBA.
With innovation as its cornerstone, BrightMove constantly focuses on how to further improve your recruitment process via our innovative software. We develop our product based on industry needs, changes and most importantly, customer solicited feedback. BrightMove understands that providing the best software solutions is crucial to your success, and that is why BrightMove is committed to delivering modern recruiting software.
About the Stevie Awards
Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Women in Business, the Stevie Awards for Great Employers, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 nominations each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com.
About the Author, Heidi Howell-Green
With more than a decade of experience making marketing and communications concepts come to life in the workforce solutions industry, Heidi was utilizing marketing principles to lead the charge on employer branding initiatives for talent acquisition and working to create an engaging and positive candidate experience, as well as employee experience to attract and retain talent before it was mainstream.