What is a Grievance?
A grievance is a formal complaint an employee raises about a workplace issue, such as a policy violation, unfair treatment, or a contract dispute, typically through a defined internal process.
Why does a Grievance matter?
A clear grievance process gives employees a legitimate channel to raise concerns, which can surface and resolve problems before they escalate into legal claims or damage morale.
How does a Grievance work?
An employee submits a grievance, usually in writing, describing the issue; HR or a designated manager investigates, and the process typically moves through defined steps (informal discussion, formal review, and sometimes appeal) until it is resolved.
Frequently asked questions
Is a grievance the same as a complaint?
A grievance usually follows a formal, defined process, often outlined in a handbook or union contract, while a complaint can be informal.
Who typically handles grievances?
HR or a designated manager handles most grievances; unionized workplaces often follow a specific grievance procedure outlined in the collective bargaining agreement.
How BrightMove helps
BrightMove keeps a documented employee record that supports a fair, well-tracked grievance and investigation process. Explore BrightMove for staffing agencies.