Product Feedback policy
Our approach to product feedback
At BrightMove, we take product feedback extremely seriously.
We believe that listening to our customers, team members and prospects – by taking their ideas on board – is a sure-fire way to build a better product.
We use your feedback to identify the most important features, ideas, pain points, and opportunities so that you can get more value from our product as efficiently as possible.
If you have a security feature or other feedback related to our security posture, please see our responsible disclosure form.
How to give us your product feedback?
Submitting your feedback couldn’t be simpler. Once signed into BrightMove application:
Click the Wiz chat icon in the lower right-hand corner of BrightMove.
Select “Ask a Question.”
Type your request and ask Wiz to send it to a BrightMove support team member
If a solution already exists, we’ll walk you through it step by step. If not, we’ll submit your request for review.
What happens to your product feedback?
All product requests are reviewed by our Product Owner to determine if they are good for the community of BrightMove users.
Every week our Product Teams hold a product feedback meeting. They discuss the highest priorities for our customers, team members and prospects, and look at how the requests align with our own strategy.
Once a feature is ready, we will announce its availability in our release notes and on our message of the day section of the login screen.
Anyone who has submitted a specific request will be notified when the status to the request is updated. We will always provide an explanation as to the nature of the status update.
Our release notes has the most up-to-date information about our products and what we are building next.
If you reach out directly to our Support or Customer Success teams, they’ll be able to look up ideas for you, and may be able to provide additional information. However, they will not always have an estimate for when your request will be completed.
How long before the product team reviews your idea?
Items will be reviewed by the product owner on a weekly basis; we take the top requests and update the status where appropriate. Roadmapping meetings occur quarterly. Make sure your ideas are clear and concise and you advocate for what’s most important if you have multiple requests submitted.